If you work in a call center, you may be working “off-the-clock” without realizing it—and that means you could be owed unpaid wages and overtime. Many call center companies require employees to log in to computer systems, launch multiple programs, and be “phone-ready” before their shift officially begins. Yet, they don’t pay for this time.

A recent case, Butler v. Specialized Loan Servicing LLC, highlighted this issue. The lawsuit alleged that call center workers were required to start up their computers, load essential software, and log in before they could begin their paid shift. They also had to log back in early after lunch breaks—all without compensation. Specialized Loan Servicing moved to dismiss or strike the plaintiffs’ allegations, which the Court denied.

How Call Centers Shortchange Workers

Call centers often violate federal overtime laws by:

• Requiring pre-shift and post-shift tasks without pay. This often happens when call center workers are needed to boot up their work computers and launch specific software before they clock in
• Expecting employees to log in early or stay late without compensation.
• Failing to include non-discretionary bonuses in overtime calculations.

Your Rights Under the Fair Labor Standards Act (FLSA)

The FLSA requires employers to pay for all hours, including mandatory log-in and log-out procedures. If your employer is not paying for this time, they may owe you significant back pay and overtime wages.

Why You Should Act Now

Companies will continue these unfair practices until workers stand up for their rights. If you work or have worked at a call center and suspect you weren’t fully compensated for your time, contact me today. You may be entitled to unpaid wages and potential penalties.

Free Consultation—No Upfront Costs

I am Josh Borsellino, an experienced wage and overtime attorney, and I have recovered millions for workers in unpaid wage claims. Call me at 817.908.9861, email me here, or complete this form to discuss your case. Don’t wait—these claims have strict deadlines. You work hard. Make sure you get paid for every minute of it.